Refund Policy

1. Access Fee Refunds

The access fee paid for evaluation programs is non-refundable once the simulated trading account has been provisioned and activated.

If an evaluation account is not provisioned due to a technical error on our end, the full access fee will be refunded.

2. Free Trial

The free trial does not require any payment. There are no fees associated with the trial and therefore no refunds applicable.

Trial accounts expire automatically after the trial period. No action is required to cancel.

3. Refund Request Process

To request a refund for a technical issue, contact support within 7 days of the payment date.

Include your account number, payment transaction ID, and a description of the issue.

Approved refunds will be processed to the original payment method within 5-10 business days.

4. Non-Refundable Circumstances

Access fees are non-refundable if the user has placed any trades on the evaluation account.

Access fees are non-refundable if the account has been breached due to rule violations.

Access fees are non-refundable if the user has been found to violate the Terms of Service or Prohibited Trading Rules.

5. Chargebacks

Initiating a chargeback without first contacting support may result in account suspension.

We encourage users to resolve disputes through our support process before initiating chargebacks.